Frequently Asked Questions
Below are some frequently asked questions about our products and services.
We will dispatch orders within 1 working day. We cannot guarantee same day dispatch as all orders are custom made, and mail collections are midday each working day.
We use Royal Mail and Parcelforce to send your parcels. We will choose the best service for your order based on the total order weight.
24 hour shipping means that you will receive your order the following day after dispatch. Please remember that as dispatch is within 1 working day of ordering, this does not guarantee that your parcel will arrive the day after you order in all cases.
Depending on the shipping service chosen, mainland UK orders should be with you within 3 working days. In rare cases, this can take up to 5 days. Other destinations will vary.
We understand that in rare occasions parcels can be damaged, delayed, or lost in transit. In that case, let us know along with pictures if needed and we will endeavour to sort it out for you.
If you want to order a quantity that is not automatically available, please get in touch and we can arrange this. There may be a longer lead time depending on the order.