Frequently Asked Questions

Below are some frequently asked questions about our products and services.

Which pellets should I use to fill my weighted blanket?
We find the the white HDPE pellets are a popular choice for weighted blankets, as they are a regular size and shape. The also have a nice density, and therefore add a bit of weight and filling at the same time.
Are the pellets washable?
All of our PE, PP, and APET pellets are perfectly fine to be washed. The melting temperatures are all over 100 degrees.
When will my order be sent?

We will dispatch orders within 1 working day. We cannot guarantee same day dispatch as all orders are custom made, and mail collections are midday each working day.

How will my order be sent?

We use Royal Mail and Parcelforce to send your parcels. We will choose the best service for your order based on the total order weight.

What does 24 shipping mean?

24 hour shipping means that you will receive your order the following day after dispatch. Please remember that as dispatch is within 1 working day of ordering, this does not guarantee that your parcel will arrive the day after you order in all cases.

When will I receive my order?

Depending on the shipping service chosen, mainland UK orders should be with you within 3 working days. In rare cases, this can take up to 5 days. Other destinations will vary.

What happens if there is a problem with my order delivery?

We understand that in rare occasions parcels can be damaged, delayed, or lost in transit. In that case, let us know along with pictures if needed and we will endeavour to sort it out for you.

What if my I want to order from for international delivery?

We can dispatch international orders automatically through our eBay shop using eBays global shipping program. You can also get in touch via our contact form.

What if I want to order larger quantities?

If you want to order a quantity that is not automatically available, please get in touch and we can arrange this. There may be a longer lead time depending on the order.

Questions still not answered?